Our client, a global leader in revolutionizing the future of technology focusing on renewable energy, cloud technology, mobile apps and green energy solutions, ranked in the top #10 of global tech innovators, is looking to hire a Product Support Specialist for an onsite permanent position in Dusseldorf, who had exposure to renewable energy or electrical power energy industry.
Location: Dusseldorf, Germany
Employment Type: Permanent, Full-time
Working model: Onsite
Sponsorship: NOT PROVIDED
Key responsibilities in this role:
- Help customers to using company’s products or service.
- Communicate courteously with customers by telephone, email, letter and face-to-face
- Investigate and solve customers’ problems, which may be complex or long-standing,
that have been passed on by customer service assistants - Handle customer complaints or any major incidents
- Keep accurate records of discussions or correspondence with customers
- Analyze statistics or other data to determine the level of service company is providing
- Produce written information for customers, often involving the use of computer
packages and software - Write reports and analyses the services that company provides
- Develop feedback or complaints procedures for customers to use if applicable
- Improve customer service procedures, policies and standard
- Work with senior managers to discuss possible improvements to customer service
The ideal candidate has:
- Customer support experience with background in the Energy and Engineering sector
- Excellent English language skills
- A second EU language is considered a plus.
Benefits:
- Annualized bonus (0-2 months salary)
- Transportation allowance
- Holiday allowance (8% of the annual salary)
- Health insurance
- Pension plan
- 24 days of Annual Leave
- Sim card budget
- Company laptop
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