Our client, a leading pharmaceutical company, is in search of an experienced CRM Administrator, with excellent knowledge of Salesforce and an appreciation of GDPR Compliance to join their global team in Dublin or Cork for an initial term of 12-month PAYE contract role.
Job Type: Temporary – 12-month contract
Location: Dublin 2
Working Model: Hybrid
Visa Sponsorship: No
Job Number: BBBH 24999
Join our client’s team as an Associate specializing in Salesforce CRM Administration within their EMEA Commercial Operations department. Based in Dublin / Cork, you’ll ensure their CRM systems align with GDPR guidelines while supporting their team’s growth.
Responsibilities:
- Provide comprehensive training and ongoing support to EMEA Users for accurate and compliant system utilization.
- Conduct regular audits of user data and activities to uphold compliance standards.
- Lead the creation and rollout of training materials to enhance user understanding and compliance.
- Investigate additional CRM functionalities to enhance user experience while ensuring regulatory compliance.
- Gather and analyze feedback from EU Users to optimize the CRM journey and user satisfaction.
- Serve as the primary liaison for Legal and Compliance matters, ensuring regulatory alignment.
- Collaborate closely with Global Commercial Operations colleagues to identify optimization opportunities.
- Develop and maintain a GDPR-compliant framework for CRM tool usage, focusing on Salesforce.com.
- Work with the EMEA Business Intelligence team to generate insightful reports on CRM data for EU Commercial purposes.
The ideal candidate has:
- 3+ years of experience in a similar role in a commercial/data housing/CRM environment.
- Strong experience using Salesforce.com.
- Ability to explain complex concepts and problems in simple terms and communicate clearly and effectively at all levels.
- Ability and experience in providing innovative and effective training solutions to medium-sized groups.
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