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Technical Support Engineer

  • Location: Dublin, Dublin, Ireland
  • Type: Temporary
  • Job #25466

Do you have a passion for providing exceptional technical support to clients?  
Our client, a multinational IT company, require 3 Technical Support Engineers with 3+ years of experience working in technical support, on a 6-month rolling contract.
  
This company provide a top-class infrastructural service for the IT industry, offering their services in over 190 countries worldwide. 
  

Working model: Onsite in Dublin 8  
Contract: 6-month rolling with potential of going permanent  

Employment: PAYE or LTD 
Visa sponsorship: No 
BBBH Number: 24937 
 
What will I do as a Technical Support Engineer? 

  • Windows and OSX environment support
  • Support of administrative activities and tasks
  • Support project work to develop technical solutions (for example rollout)
  • Support Clients in second level support and day by day business
  • Perform analysis and solutions of incidents in day-by-day business. 
  • Report and present progress of project work (effort, status, meetings etc.) to project leads
  • Desk moves
  • Managing Hardware for leavers and joiners and providing break fix support (monitors, keyboards, phones, printers). 
  • AD admin/PM admin for user accounts
  • New Laptop build check/installs/rebuild checks
  • Software installations
  • Folder Permissions/lockdowns
  • Mobile Device Configuration
  • Pitch/Meeting room support (Off and On-site)
  • Hardware incidents (Printers, Laptops, Desktop)
  • Software incidents (O365, Windows 7/10, bespoke applications)
  • LANDesk/Anti-Virus. 

Minimum Requirements: 

  • 3+ years in technical support
  • Great knowledge of supporting end users in Windows (Win 7 / 8 / 8.1/10) and Mac environments. 
  • Good knowledge of O365 and Adobe software
  • Good organisation, communication, and incident/request management skills. 
  • Mobile device knowledge, BES and ActiveSync, apple, android, blackberry skills
  • Good communication and customer service skills. 
  • Experience in working for a large organisation supporting hundreds of users.  

Still interested in this opportunity? 
Submit your CV (in a Microsoft Word format) today! 
 
OR 
Perhaps this role didn’t fully fit your criteria, not to worry – we have many similar roles advertised on our website – www.allenrec.com 
 
Please don’t hesitate to contact any of our team with any questions you may have on Email: [email protected] or Phone: +353 1 6694040. 

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