Our client, a global SaaS organization is seeking a Technical Support Engineer to join their team through an exciting opportunity for someone who is committed to providing amazing customer support experiences and possesses excellent communication skills.
Contract: temporary agency worker (PAYE)
Duration: 11-months, with potential for extension
Work mode: hybrid in Dublin 2
Salary: Up to 48k (yearly)
VISA Sponsorship: not available, candidates must hold valid VISA
Role overview
The Technical Support Engineer will be responsible for resolving technical cases created by customers looking for help understanding or troubleshooting unexpected behaviors or answering technical questions about the Client’s platform.
The successful candidate will employ various diagnostic tools to isolate the potential cause of the issue and will be expected to diligently manage and resolve challenging issues assigned to them. In addition, the support engineer will coordinate assistance from additional teams for more complex cases.
Must Have Skills
- 3+ years of UI development (JavaScript) or application support experience, resolving complex issues and escalations
- Experience in two (or more) of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development
- Reading and debugging Java and JavaScript code (Writing JavaScripts will be beneficial)
- Troubleshooting experience using browser developer tools
- Experience with scripting (JavaScript, Python, Perl, Unix Shell or Windows Shell)
- Experience using Linux/Unix OR Microsoft Server
- Good experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
If you are a committed Technical Support Engineer with excellent communication skills, this company wants to hear from you. Apply now to join a global organization that values customer support experiences and provides opportunities for growth and development.
Job Reference: BBBH 25806
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