Senior Technical Manager – Customer Success Team
Are you ready to make a tangible impact in a hypergrowth company at the forefront of energy transformation and sustainable technology? Our client, an industry leader in Energy, Data Centres, and AI, is looking for a Senior Technical Manager to lead and inspire their Customer Success team. This is your chance to join a team committed to making a difference for a sustainable future!
Location: Dublin
Contract: Full-Time, Permanent
Working Model: Hybrid
Reference number: BBBH 25912
Why This Role?
As a Senior Technical Manager, you’ll empower a high-performing, global support team and lead initiatives that enhance the customer experience while driving operational excellence. You’ll be part of a team that thrives on innovation, collaboration, and problem-solving.
In This Role, You Will:
- Lead and Inspire: Manage a global, high-performing team dedicated to 24/7 customer support.
- Elevate Customer Experience: Work closely with Product, Engineering, and Sales to deliver seamless, efficient, and personalized support.
- Empower Through Knowledge: Build resources that enhance self-service capabilities and share insights across teams.
- Drive Team Growth: Provide mentorship, coaching, and regular performance reviews to help your team reach its full potential.
- Streamline Operations: Utilize support tools to create efficient workflows and regularly report insights to senior management.
What You’ll Bring to Thrive in This Role:
- Technical Expertise: 10+ years in customer support (4+ in management), with a background in cloud computing and engineering.
- Customer-Centric Mindset: Deep understanding of Linux, cloud services, and tools like Zendesk and Jira.
- Leadership: Proven track record of managing technical customer success teams and delivering impactful results.
- Problem-Solving Skills: Strong analytical, decision-making, and communication abilities in dynamic environments.
What’s in It for You?
- Flexible Hybrid Work: Balance office and remote work to fit your lifestyle.
- Comprehensive Benefits: Competitive paid time off, pension, healthcare, wellness programs, and paid parental leave.
Be Part of Innovation: Join a company at the intersection of sustainability and cutting-edge technology, where your work has a real-world impact.
Ready to drive meaningful change in sustainable energy and technology? Apply now to join a team that’s leading the way in transforming energy for a better tomorrow!
If you’re ready to take the next step in your career, we’d love to hear from you
If this opportunity is of interest please apply with your latest CV alternatively email [email protected]
