Skip to content

Product Support Specialist – Energy

  • Location: Dusseldorf, Nordrhein-Westfalen, Germany
  • Type: Permanent
  • Job #24357

Our client, a global leader in revolutionizing the future of technology focusing on renewable energy, cloud technology, mobile apps and green energy solutions, ranked in the top #10 of global tech innovators, is looking to hire a Product Support Specialist for an onsite permanent position in Dusseldorf, who had exposure to renewable energy or electrical power energy industry.
Location: Dusseldorf, Germany
Employment Type: Permanent, Full-time
Working model: Onsite
Sponsorship: NOT PROVIDED

Key responsibilities in this role:

  • Help customers to using company’s products or service.
  • Communicate courteously with customers by telephone, email, letter and face-to-face
  • Investigate and solve customers’ problems, which may be complex or long-standing,
    that have been passed on by customer service assistants

  • Handle customer complaints or any major incidents
  • Keep accurate records of discussions or correspondence with customers
  • Analyze statistics or other data to determine the level of service company is providing
  • Produce written information for customers, often involving the use of computer
    packages and software

  • Write reports and analyses the services that company provides
  • Develop feedback or complaints procedures for customers to use if applicable
  • Improve customer service procedures, policies and standard
  • Work with senior managers to discuss possible improvements to customer service

The ideal candidate has:

  • Customer support experience with background in the Energy and Engineering sector
  • Excellent English language skills
  • A second EU language is considered a plus.


  • Annualized bonus (0-2 months salary)
  • Transportation allowance
  • Holiday allowance (8% of the annual salary)
  • Health insurance
  • Pension plan
  • 24 days of Annual Leave
  • Sim card budget
  • Company laptop

Still interested in this opportunity?
Submit your CV (in Word / Text format) today!
Perhaps this role didn’t fully fit your criteria, not to worry – we have many similar roles advertised on our website –
Please don’t hesitate to contact any of our team with any questions you may have on Email: [email protected] or Phone: +46812400027


Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!

Unlock your recruitment potential

You’re only a step away from accessing our expertise