Join Our Client’s Dynamic Customer Support Team!
Do you have a passion for delivering outstanding customer service? Are you ready to elevate your career by joining an innovative, fast-paced environment? We are hiring an Insurance Customer Support with French to be the vital link between our client’s European Insurance Intermediary and its valued customers!
Duration: 9 months (potential to extend)
Contract: Temporary PAYE
Location: Remote in Ireland
Visa Sponsorship: Not available
Pay: Up to 48,000 euros/year, based on experience
WHY YOU’LL LOVE THIS ROLE:
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You’ll be at the forefront, helping customers, solving problems, and creating positive experiences through direct engagement.
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You’ll work alongside a talented team, providing support to senior reps and tackling challenges that make a real difference.
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Expand your expertise while making a genuine impact on customer satisfaction!
WHAT YOU’LL DO:
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Respond to customer queries with empathy and professionalism through multiple channels.
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Identify and assess customer needs, offering tailored solutions to ensure the best outcome.
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Support colleagues and service providers in handling complex customer issues.
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Investigate complaints, escalate when necessary, and drive for resolutions.
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Maintain up-to-date records of all customer interactions in line with industry standards.
WHAT YOU BRING:
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Qualifications: Recognized insurance qualification (APA, CIP, ACII, FCII, QFA, LCOI or other).
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Experience: Minimum 3 years in an insurance intermediary or customer-facing insurance role.
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Language Skills: Fluency in French and English (Spanish is a bonus!),
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Technical Skills: proficiency in Microsoft Office/Google apps
Additional Skills
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Exceptional communication skills.
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Excellent time management,
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Negotiation, and conflict resolution skills
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Ability to work in a fast-paced environment
Ready to take your customer support career to the next level? Join a team that values your expertise, empowers you to grow, and celebrates your success!
APPLY NOW and become a key player in delivering excellence!
OR
Perhaps this role didn’t fully fit your criteria, not to worry – we have many similar roles advertised on our website – www.allenrec.com
Please don’t hesitate to contact any of our team with any questions you may have on email: [email protected] or Phone: +44 3303351710
Job Reference: BBBH 25759
