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Customer Success Specialist

  • Location: D2 , Dublin, Ireland
  • Type: Temporary
  • Job #22219

Customer Success Specialist

Based in the heart of Dublin’s Silicon Docks (Dublin 2), our client has been at the forefront in changing the internet and online technologies as we know it.

This will be a hybrid working role between remote and onsite.

They are looking for a Customer Success Specialist with 1+ years experience in a customer success/service, or sales role, along with excellent communication skills. This will be a contract for a period of 9 months.

You will join a team which supports our client’s hardware and software solution post-sale processes to ensure new customers have a successful onboarding journey.

Working hours: 1:00-9:00 PM Monday-Friday as the team is mainly supporting customers based in the US.

Job Reference: BBBH 22219

What will a Customer Success Specialist do?

  • Provide an excellent onboarding experience to new users.
  • Call retailers to assist completion of tasks that lead to product activation.
  • Assisting retailers with initial hardware troubleshooting.
  • Build key relationships with core team members and be a valuable contributor.
  • Problem solves to constructively and continuously identify and implement improvements.

What does the Ideal Candidate look like?

  • 1+ years experience in a customer success, customer service, or sales role.
  • Excellent communication skills.
  • Background within a technology or online services company highly desirable.
  • Strong reporting/data analysis skills beneficial.

Benefits?

  • 25 days paid holidays plus bank holidays
  • Access to all onsite facilities such as free food and beverages, onsite swimming pool and gym when office reopens
  • Tax Saver Travel tickets
  • Bike to work scheme
  • Employee referral scheme

 

Still interested in this opportunity?

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Please don't hesitate to contact any of our team with any questions you may have on Email: info@allenrec.com or Phone: +353 1 669404

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