Are you looking for a new challenge in the dynamic world of cybersecurity? Our client, a renowned global cybersecurity company, is seeking a passionate and mission-driven Customer Success Manager (German) to join their team.
This is your chance to make a significant impact by guiding customers through their journey with cutting-edge Network Security products, leveraging your expertise in Cloud platforms to ensure their environments remain secure and resilient.
Location: London, City Centre
Mode: Hybrid – Temporary contract for 12 months
Start date: ASAP
RESPONSIBILITIES
- Lead the client’s product onboarding experience, adoption, and expansion across a range of relationships.
- Act as the customers’ trusted guide through their entire post-sales journey, influencing the product roadmap and improvements based on their needs.
- Develop strong partnerships and become a trusted advisor to customer stakeholders, channel partners, and executive sponsors to drive product adoption.
- Advise customers on platform adoption and best practices deployment using various tools.
- Coach customers on establishing and implementing their Network Security change management, governance, and center of excellence programs.
- Identify and escalate risks and issues to the customer and Support team to ensure client success.
- Monitor customer satisfaction, renewal rates, product upsell/cross-sell opportunities, and other key performance metrics to build strategic plans addressing negative trends.
- Proactively engage Customer Support and Engineering to monitor and resolve complex technical issues.
- Deliver Executive Business Reviews (Quarterly Services Review) with the support and involvement of the Account Team.
SKILLS REQUIRED
- Fluent German
- Experience in account management, customer success, consulting, or similar roles related to driving customer success and adoption.
- Background in technical support and/or professional services within the high-tech industry.
- Experience with SaaS solutions or enterprise software companies.
- Strong consulting and project management skills.
- Ability to identify key customer stakeholders and build relationships independently.
- Experience working with Cloud platforms (Amazon Web Services, Google Cloud Platform, Azure) or in cybersecurity.
Join a team that values your expertise and is committed to fostering a collaborative and innovative environment.
If you’re ready to take on a role where you can truly make a difference and work with top-tier clients in cybersecurity, apply now!
Job Reference: BBBH 24581
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