Skip to content

Business Analyst

  • Location: D18, Dublin, Ireland
  • Type: Contract
  • Job #22258

Business Analyst

Our financial services client is looking for a Business Analyst with 5+ years of relevant experience, to join them on a 12-month contract in Dublin.

This role is Hybrid so you must be able to travel to Dublin.

As this is a contract role, you must hold an EU citizenship or hold a valid Stamp 4 visa.

Why work as a contractor with Allen Recruitment:

  • Simple online contracts
  • Online timesheets
  • Self-billing
  • Regular on time payments (not related to when the client pays)

Job Reference: BBBH22258

This is an individual contributor role responsible for leading and/or participating in the analysis and gathering of business requirements related to Customer Care technology, tools, and processes. 

What does a Business Analyst do?

  • Partner with business owners to define and gather business and functional customer support requirements via workshops, questionnaires, workflows, use cases
  • Analyze and validate specific business needs to support customers and applicable stakeholders
  • Translate conceptual customer support business requirements into functional requirements in a clear manner that is comprehensible to developers/technical teams
  • Lead the assessment of product/service readiness in conjunction with Global Customer Care policies & standards.
  • Engage with internal teams to gather and review cross-functional team requirements and business processes
  • Provide insights based on customer experience data in order to identify and develop programs to promote a customer-centric approach to the customer journey
  • Contribute to the design of customer experience and recommendations for customer engagement initiatives as well as opportunities for the launch of new products and services
  • Support cross-functional engagements to implement customer service, engagement, and retention process improvements
  • Drive a strong customer-centric focus across the enterprise by ensuring that Voice of the Customer is accounted for in key business decisions, product development, and service improvement efforts

What we’re looking for in a candidate:

  • 5+ years experience as a Business Analyst
  • Stakeholder Management/Customer Care

Perks of the Job:

  • Working with key business unit and teller for the client.
  • Working on brand new ideas and emerging technologies, present and future technologies.
  • Responsibilities in a global role for a global company.
  • Opportunity to understand different set-ups and markets across the globe.
  • Weekly payment terms.
  • Online timesheets and invoices.
  • Self-billing invoices.

About the client

This global client although in the Financial Services industry is a leader in new technologies working with millions of customers worldwide, they advance commerce on a global basis, delivering tremendous value as a franchisor, processor and advisor to its customers. They are also one of the top workplaces for information technology professionals.

Do you have all of the above? Do you think you’ve got what it takes to be a Full Stack Developer? Do you like the idea of working for a company who always working with the latest technologies? Apply with us today as you could be our perfect match!

Submit your CV (in a Microsoft Word format) today!
Perhaps this role didn't fully fit your criteria, not to worry – we have many similar roles advertised on our website –

Please don't hesitate to contact any of our team with any questions you may have on Email: or Phone: +3531694040.

Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We are uploading your application. It may take a few moments to read your resume. Please wait!

Not attracting the right candidates or pulling through enough volume with your job ads? Our free service, Allen Intro, can help.

Click here to find out how we can improve your ad performance, completely free.