Are you passionate about the intersection of technology and advertising? Do you excel at solving complex problems and providing top-notch support? If so, our client is looking for you to join their team as an AdTech Product Support Analyst. Your technical expertise will be pivotal to their success, and you can do it all from the comfort of your home, anywhere in the UK.
Employment Type: 6-month PAYE contract
Working model: Remote from any location within the UK
Salary: £ 76-83k per annum
Visa sponsorship: No
Job Reference: BBBH 25174
ABOUT THE ROLE:
At Product & Service Operations (PSO), they are dedicated to helping businesses succeed through scaled service delivery and operations. They blend deep product expertise with analytical skills to design and manage scalable processes that support millions of advertisers across a wide range of products.
As part of the team, you’ll be a creative problem solver, ensuring businesses utilize advertising solutions efficiently and effectively.
RESPONSIBILITIES:
- Consultative Guidance: Provide expert advice to sales teams and clients on best practices and product setups.
- Troubleshooting: Identify and prioritize technical advertising issues, escalating when necessary for further troubleshooting.
- Effective Communication: Clearly communicate technical resolutions and workarounds to both internal and external teams.
- Customer Experience: Ensure high-quality support for advertising bugs, meeting all support SLAs.
- Process Optimization: Identify opportunities to optimize and automate workflows and support processes.
ABOUT YOU:
- 2+ years of AdTech experience in a technical role
- Experience on the app side of online advertising
- Experience with troubleshooting and ticket escalation
- Experience of using advertising technologies such as pixels, ad servers, auctions and delivery
- Experience working with web technologies including, but not limited to: HTML, CSS, JavaScript, HTTP, Restful APIs
- Familiarity with SQL
Embrace the flexibility of a remote role and join our client in driving success for businesses using their advertising solutions. Apply now to make an impact from anywhere in the UK.
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