Our client is one of the most famous names in the IT industry who has for several decades been a pioneer in the industry, remaining as one of the world’s top IT companies and employers. With an EMEA Headquarters in Dublin 18, they continuously improve work processes, employee experience, and the tools they use to be successful.
They require two Account Coordinators with German with search or digital media and sales or customer service experience to join them on an initial contract until June 2024, with potential to extend for a total of 18 months.
Contract: temporary agency worker (PAYE)
Duration: initially until end of June 2024, extendable for 18 months
Work mode: remote from Ireland
VISA Sponsorship: not available
Please only apply if already based in Ireland.
What will an Account Coordinator do?
- Support the Sales Account Team across varying tasks including (and not limited to) Excel creation and analysis, supporting the surfacing of optimization and customer account analysis, PBi dashboard creation and account admin.
- Serve as an inter-team point of contact, gathering escalation information and client/business impact as needed to send escalations from internal teams to partner teams to quickly and professionally resolve client issues.
- Track all requests using a ticketing system and work closely with stakeholders to complete tasks, troubleshoot and resolve issues.
- Effectively follow process and guidelines.
- Review account health and provide proactive search optimizations.
- Coordinate with team members to manage daily team workload and schedules.
- Help foster innovation in tools and processes to make the team more effective and efficient.
- Stay up to date with new product releases and reporting functionality.
What does the Ideal Candidate look like?
- 1+ years search or digital media experience.
- Fluency in English and German required.
- 2+ years in a sales / customer service role.
- Experienced using Excel to analyse information, including data manipulation, VLookups, creating and using pivot tables, and data analysis.
- Experience using Microsoft Office tools (Excel, PowerBi, Outlook, Word, PPT).
Benefits
- The company has consistently been voted one of the best large companies to work for in Ireland.
- Very flexible and grown-up working environment.
- A diverse multicultural environment.
- 25 days annual leave (pro-rata) per annum plus paid bank holidays.
- Laptop, mouse, and headset.
Job Reference: BBBH 25285
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