Our client is a global leader, known for their innovative approach and commitment to delivering high-quality, affordable products worldwide. They are currently seeking a talented Principal Technical Support Engineer to join their growing operations in Dublin, Ireland.
As the Principal Technical Support Engineer, you will play a crucial role in ensuring the seamless operation of our client’s IT infrastructure and supporting the day-to-day technology needs of their Dublin-based employees. This is an exciting opportunity to work for a dynamic, forward-thinking organisation and contribute to the success of their Irish operations.
Technical Must Have Skills:
- Microsoft Office 365 Applications – Extensive experience in providing end-user support for Microsoft Office 365 suite, including Outlook, Word, Excel, and PowerPoint.
- Windows and Mac OS – Proficient in troubleshooting and supporting both Windows and macOS operating systems, as well as their associated hardware and applications.
- Network Fundamentals – Strong understanding of network concepts, including routers, switches, VPNs, and network security protocols.
- Active Directory – Experience in managing and troubleshooting Active Directory user accounts, group policies, and related services.
- Mobile Device Management – Ability to provide support for iOS and Android devices, including configuration, troubleshooting, and security management.
Technical Nice to Have Skills:
- Cisco Networking – Knowledge of Cisco network equipment, including routers, switches, and VPNs, to assist with network-related issues.
- Cloud Infrastructure – Experience in supporting cloud-based platforms, such as Microsoft Azure, to ensure seamless integration and troubleshooting.
- Virtualization – Familiarity with virtualization technologies, such as VMware, to aid in the management and maintenance of the company’s virtual infrastructure.
- ITIL Processes – Understanding of ITIL best practices and their application in an enterprise IT service management environment.
- ServiceNow – Experience in using and administering ServiceNow or similar ITSM tools to manage incidents, requests, and service level agreements.
Additional Functional Requirements:
- Problem-Solving Skills – Ability to quickly identify and resolve complex technical issues, demonstrating a proactive and analytical approach.
- Customer Service Orientation – Excellent communication and interpersonal skills to provide high-quality support and foster positive relationships with end-users.
- Collaboration and Teamwork – Willingness to work closely with colleagues, both locally and globally, to ensure a seamless IT support experience.
- Continuous Learning – Passion for staying up-to-date with emerging technologies and best practices to enhance the company’s IT capabilities.
- Project Management – Experience in managing IT-related projects, such as office relocations or new technology deployments, to ensure successful implementation.
Educational and Certification Requirements:
- Bachelor’s Degree – A bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
- IT Certifications – Industry-recognized certifications, such as MCSE, CCNA, or CompTIA A+, are highly desirable.
Job Ref: BBBH26056
Next Steps
If you possess the required skills and experience, and are excited about the prospect of joining a dynamic, global organisation, we encourage you to submit your application today. Our team of recruitment experts will be happy to discuss this opportunity in more detail and guide you through the application process.
Interested in this Role? Submit your CV today!
Please don’t hesitate to contact any of our team with any questions you may have on Email: [email protected]
