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Are service levels not where you want them because your 24/7 Operations Team doesn’t provide Project Timelines & Delivery Dates?

In our progressively coordinated world, a sound project roadmap and timely delivery are vital to business success. But what’s the best and most reliable way to do so?

 

Challenge:

Modern challenges like flexible working patterns and fast-paced digital transformation make the need for a high performing 24/7 Operations Team more important than ever. But it’s also becoming more complicated to achieve. Developing such a unit and getting it to deliver the level of service your users require can be a complex, time-consuming challenge. A reliable support model also involves embedded investments, such as a solid infrastructure with strong procedures and documentation, as well as advanced toolkits, knowledge base, ticketing systems,  and reporting.

Even more so, it can be an exceptionally difficult undertaking conducting or maintaining a high-quality monitoring team in a market where you have yet to set up and local compliance, benefits, a 24/7 schedule, training and systems to reduce attrition.

 

Opportunity:

Companies often underestimate what’s required to produce quality monitoring support in-house – lacking the time, resources, or expertise to develop exceptional processes for training, onboarding, transition, knowledge management, reporting, and more.

Besides outsourcing generally being a good way to reduce overhead costs, the ideal approach calls for a well-structured team with properly trained professionals who speak the right languages and possess the needed expertise.

The importance of managing project deliverables is evident when you consider the credibility of your business, as well as the relationships you have with your customers. With thorough planning, you can ensure that there is flawless delivery at every stage of your project.

 

Solution:

That’s why we developed a complete solution to recruit, onboard, train and manage your monitoring team so you can focus on what’s more important.

We understand that our clients look for a completely flexible option that maintains a high quality for their customers. Our philosophy in approach to every contract is to take care of as much or as little as our clients would like us to do.

Our custom solutions are tailored to the specific needs of each project. Once we have thoroughly understood the client’s expectations, we will offer an estimated timeline and delivery, and, based on the scope and frame of the project, we will adhere to the agreed schedule set forth during our first discovery call. Our focus is on building quality, retaining it, and achieving maximum performance levels with dedication to delivery deadlines.

The benefits of our services include, but are not limited to:

  • International service standards with local knowledge.
  • Fully insured and 100% compliant in each country.
  • Experience building, training, and managing small teams to large multi-market/national teams.
  • Invoicing you in through your chosen entity and currency (with no currency risks)
  • 24/7/365 Monitoring Coverage.
  • Unlimited interactions.

 

Results:

Generating the best project deliverables is necessary for maintaining good client relationships and your organisation’s long-term success. Deliverables could be anything ranging from a small internal document to a sizable final product.

With the help of our team, technology, and processes, we follow project timelines and deliverables with a degree of flexibility, controlling them with SLAs in daily, weekly, and monthly reporting, so that we can cater to the specific needs of our customers. With the full backing of Allen Group, which has 25 years of experience, we have various resources to draw from an almost inexhaustible pool of talent across various spectrums and levels to offer the best possible service to our customers.

By partnering with us, you entrust your business in the hands of experts that already have the tools, processes, best practices, and skilled talent in place to instantly upscale end-user experiences and meet the growing technical needs of your business.

 

Posted in: Allen Outsource / Client

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