UX / CX Product Owner
Job Ref: BBBH 24220
Location: Dublin, Ireland – Hybrid working (1 day per week) onsite in Dublin
Are you ready to embark on an exciting journey with our client, a dynamic Dublin-based software R&D firm, is at the forefront of innovation, creating a cutting-edge SaaS-based autonomous Customer Experience (CX) & Data Analytics Platform. With an international presence spanning Ireland, Spain, the USA, and Australia, our client is growing and seeking a passionate User Experience Designer / CX Product Owner to become part of their vibrant team.
About You: As an experienced Customer / User Experience Product Owner, you have a proven track record in designing commercial, complex, personalized, and dynamic customer journeys. You understand the significance of key customer context and behaviours, catering to a diverse global customer base. Your innovative mindset is exactly what we’re looking for.
What You’ll Do: Reporting directly to the CTO and collaborating closely with C-Suite Stakeholders, your core responsibilities will include:
- Contributing to the overall product strategy and product roadmap.
- Collaborating within Agile (Scrum) feature teams to define Epics and associated stories, along with areas of research (Spikes), to create elegant, intuitive, and innovative user-centered designs.
- Working closely with UI/UX designers to enhance UX/CX capabilities and incorporate User Feedback. You’ll also be responsible for researching, monitoring, and capitalizing on trends in customer personalization.
- Collaborating with the Commercial team and Customer onboarding teams to understand their priorities and requirements, which will feed into the Product pipeline.
Summary Profile:
- A Bachelor’s degree in Computer Science, HCI, or a related field.
- Minimum 5 years of experience in CX / UX Agile software product design, with a focus on defining Epics and stories that prioritize Customer Experience Personalization (Enterprise CMS, DXPs, Journey Management).
- Familiarity with digital transformation processes that connect CX, EX, and UX to ensure superior shared experiences and enviable CX metrics.
- Experience with enterprise data analytics & dashboards at scale.
- An appreciation of Cloud technologies (e.g., AWS) and an understanding of Machine Learning and Generative AI and how they are leveraged in CX personalization.
- Proficiency in industry-standard design tools (e.g., Figma, Sketch, Adobe XD) to produce wireframes and both low and high-fidelity prototypes.
- Fluent in English with no visa restrictions for occasional international travel.
Why You Should Be Interested:
- We’re a vibrant, youthful firm with offices in Ireland, Spain, the UK, and the USA.
- Our product and technologies are at the cutting edge of innovation.
- We offer a competitive salary, annual bonus, and employee share options.
- This is a remote working role from anywhere in Ireland, with the requirement to commute to Dublin for just 1 day per week.
Interested in Learning More?
If you’re excited about this opportunity, share your CV with us today in Word or Text format.
If this role doesn’t align perfectly with your criteria, no worries! We have similar product management roles advertised on our website at www.allenrec.com.
Please don’t hesitate to reach out to any of our team members if you have any questions.
You can contact us via Email: [email protected] or Phone: +353 1 6694040 .
We’re here to help you find your perfect fit.
Join us on this exciting journey!
