User & Product Solutions Specialist
Based in the heart of Dublin’s Silicon Docks (Dublin 2), our client has been at the forefront in changing the internet and online technologies as we know it.
In this 11-month contact, they are looking for a User & Product Solutions Specialist with 2+ years experience in a senior customer/user support role, ideally gained within a product environment.
This will be a hybrid working role between remote and onsite working.
Job Reference: BBBH 21895
- Understand and contribute to product vision and strategy for our clients account experiences.
- Drive Scaled Support programs that deliver user support at scale e.g. community forums, social support, in-product feedback.
- Manage the ongoing delivery of a multi-year product support roadmap, balancing short-and long-term goals and investments and priorities.
- Represent the voice of the user by providing insights, evolve the user journeys, and develop and improve the user experience strategy for our clients product offerings, based on a deep knowledge of products and market landscapes.
- Partner closely across different cross-functional groups with our client (Engineering, Product Management, UX, Analytics, Content, Technology) that touch the Identity space to support the creation of a cohesive offering where the needs of the consumer are front and centre.
What does the Ideal Candidate look like?
- 2+ years experience in a senior customer/user support role, ideally gained within a product environment.
- Strong data analysis skills. Ability to analyse and extract data from various channels performance, and report back on insights/analysis.
- Experience working with multiple stakeholders and cross-functional teams.
- 25 days paid holidays plus bank holidays.
- Tax Saver Travel tickets.
- Bike to work scheme.
- Employee referral scheme.
- Access to all onsite facilities such as free food and beverages, onsite swimming pool and gym when the office reopens.
Still interested in this opportunity?
Submit your CV (in a Microsoft Word format) today!
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