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Trust and Safety Expert

  • Location: 8 Hanover Quay, South Docklands, Dublin, Ireland
  • Type: Temporary
  • Job #25198

Are you passionate about ensuring a secure and positive experience for users in the online community? Our client, a leading American online marketplace platform, is seeking dedicated individuals to join their Operations Investigations team as Trust and Safety Expert in a fully remote role in Ireland.

In this role, you will play a crucial part in maintaining the platform’s integrity and protecting the users from potential risks.

ABOUT THE ROLE:

As a Trust and Safety Expert, you will collaborate closely with your team to meet service level agreements, respond to user tickets promptly, and assess user activity for any potential risks to our platform. Your responsibilities will involve investigating complex situations, educating users on security best practices, and contributing to the enhancement of risk management models.

RESPONSIBILITIES:

  • Ensure timely resolution of user tickets and queues within service level agreements.
  • Educate users on the safe and responsible use of our client’s platform.
  • Investigate and escalate potential fraud or security issues.
  • Analyze account patterns and behavior to identify risks.
  • Maintain strict confidentiality throughout investigations.
  • Thoroughly document findings and maintain records of investigations.
  • Develop expertise in online fraud prevention and risk management.

SKILLS & QUALIFICATIONS:

  • 1-2 years of experience within risk management, fraud prevention, or Trust and Safety
  • Strong interpersonal and communication skills, with a focus on providing excellent customer service.
  • Exceptional problem-solving and analytical abilities.
  • Proficiency in internet research and investigative techniques.
  • Ability to adapt to changing priorities and technologies.
  • Detail-oriented with a calm demeanor in time-sensitive situations.
  • Fluency in another language is a plus.

Note: The role includes weekend days and public holidays. Shifts may include evening or early morning hours.

 

Conditions:

  • Start date: 27th of May
  • Duration: 6 months
  • Contract type: PAYE
  • Pay: Starting from €37k/year (based on experience)
  • Location: Dublin, Ireland
  • Working model: Remote
  • Working hours: 40 hours – might include shifts, weekends and public holidays.
  • Visa Sponsorship: Not provided

If you are looking for a role in the realm of online safety and risk management, we invite you to apply.

 

Still interested in this opportunity?

Submit your CV today!

OR

Perhaps this role didn’t fully fit your criteria, not to worry – we have many similar roles advertised on our website – www.allenrec.com

You can also contact us at [email protected].

Job Reference: 25198

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