Our client, a leading, international internet services provider, is committed to delivering exceptional customer experiences, and we’re seeking a talented and dedicated individual to join their team in Madrid as a Technical Support Specialist
If you’re fluent in English and possess native-level proficiency in Spanish, we want you to be part of their dynamic team shaping the future of customer service.
Location: Madrid (Centro Empresarial Castellana Norte)
Role Model: Onsite
Visa Sponsorship: No
Contract: 12 months
Job Reference: BBBH 24611
THE ROLE
As a Technical Support Specialist, you will play a crucial role in ensuring the best possible experience for customers. Your main responsibilities will include tracking and resolving customer cases, analyzing common issues, and improving service processes based on customer feedback.
YOUR RESPONSIBILITIES WILL INCLUDE:
- Ensuring Customer Satisfaction: Track and follow up on unresolved cases, provide updates throughout the resolution process, and coordinate with departments to ensure timely solutions.
- Continuous Improvement: Identify common issues, analyze root causes, and develop improvement plans. Utilize customer feedback to refine service processes and enhance overall satisfaction.
- Effective Communication: Monitor ongoing customer interactions, ensuring their needs are met while aligning services accordingly.
WHAT WE ARE LOOKING FOR
- 1-3 years of customer service experience, ideally in an internet-type company or support their clients (Voxpro, CPL, etc).
- Fluent in English and native-level Spanish.
- Business experience in translating written material from English to additional language.
- Strong IT skills.
STILL INTERESTED IN THIS OPPORTUNITY?
Submit your CV today!
OR
Perhaps this role didn’t fully fit your criteria, not to worry – we have many similar roles advertised on our website – www.allenrec.com
Please don’t hesitate to contact any of our team with any questions you may have on Email: [email protected] or Phone: +34 919 030 009.
