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Technical Support Manager

  • Location: D1, Dublin, Ireland
  • Type: Permanent
  • Job #20756

Technical Support Manager

With Irish offices based in Dublin 1, our client provides implementation and integration solutions for companies. This company continue to grow and expand their dynamic team and are currently looking for a Technical Support Manager to join them on a permanent basis.

They require experience working in Software Development and Infrastructure focused environments and experience in Business Management. You will be responsible for the day-to-day management of the highly skilled support team ensuring KPIs/SLAs are met.

Job Reference: BBBH 20756

What will a Technical Support Manager do?

  • Provide customers with support and guidance of all our supported services
  • Leading and motivating a team of staff to ensure they provide the best possible customer service.
  • Provide monthly reports to customers on SLA Metrics and hold service meetings where required.
  • Ensure that all team members are meeting KPIs/SLA and other objectives by holding regular monthly reviews
  • Implement and update procedures in line with best practices to improve the support process
  • Oversea the Software/Application support and Infrastructure support
  • Providing guidance for problems and questions to team members
  • Work collaboratively with other teams to ensure effective cross-project communication and issue management
  • Identifying gaps in the support process and amending it accordingly
  • Look into the legal obligations relating to contractual relationships with client and ensure that the obligations are meet
  • Work in partnership with other management team members to ascertain and carry out needs of technical nature and precedence of the business
  • The IT support manager is also responsible for all data system backups and management of the company’s electronic mail account, making necessary efforts to ensure that emails and information therein are protected and safe
  • Other tasks they perform include networking, troubleshooting, and driving the company’s IT equipment.

What does the Ideal Candidate look like?

  • Degree in Computer Science, Business Administration or its equivalent
  • Business management expertise
  • Experiencing working in Software Development and Infrastructure focused environments is required.
  • Experience of LAMP stack is essential
  • Experience managing AWS infrastructure (RDS, EC2, VPCs, etc.) and VMware Environments
  • Experience with any of the following applications will be an advantage (SugarCRM, Salesforce, HubSpot)

Benefits?

  • Hybrid office / home working option.
  • Pension Plana after probation.
  • Monthly wellbeing allowance.
  • Nice place to work and a great future career path.

Still interested in this opportunity?
Submit your CV (in a Microsoft Word format) today!
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Please don't hesitate to contact any of our team with any questions you may have on Email: info@allenrec.com or Phone: +353 1 6694040.

 

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