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Technical Support Engineer

  • Location: 60 Dawson Street, Dublin, Ireland
  • Type: Temporary
  • Job #25548

Do you have a knack for untangling complex technical problems? Are you passionate about cloud technologies and helping others succeed?
Our client is searching for a Technical Support Engineer to join their dynamic team. You’ll be the ultimate customer advocate, providing exceptional support to users and administrators of their industry-leading enterprise IT Service Management platform.

Contract: PAYE
Duration: 12-months
Work mode: hybrid, D2
VISA Sponsorship: not available

In this role, you’ll be:

  • A champion for our customers, troubleshooting their technical challenges and ensuring successful resolutions.
  • A technical guru, leveraging your cloud and IT expertise to diagnose complex issues.
  • A collaborator, working with internal teams to optimize tools and processes for superior support delivery.

To be their technical hero, you’ll possess:

  • 3+ years of customer-facing technical support experience
  • Ability to troubleshoot complex technical issues with ease and complexity.
  • Ability to read basic Java/JavaScript code.

Great if you have:

  • Understanding of JavaScript
  • Experience working with ServiceNow platform
  • Familiarity with Eclipse IDE
  • Previous experience in software development(or) software consulting
  • Experience providing SaaS support is desirable.

Job Reference: BBBH 25548

Still interested in this opportunity?

Submit your CV (in a Microsoft Word format) today!

OR

Perhaps this role didn’t fully fit your criteria, not to worry – we have many similar roles advertised on our website – www.allenrec.com

Please don’t hesitate to contact any of our team with any questions you may have on Email: [email protected]
 

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