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Swedish Content Moderation Associate

  • Location: D3, Dublin, Ireland
  • Type: Permanent
  • Job #21039

Swedish Content Moderation Associate

Based in Dublin, our client is a world leader in providing consulting, information technology, and outsourcing services. This company continues to grow and expand their dynamic team and are currently looking for a Swedish Content Moderation Associate to join them on a permanent basis.

The ideal candidate will be fluent in Swedish and English, preferably with some experience in a customer service or content review position in a multinational environment.

Job Reference: BBBH 21039

What will a Swedish Content Moderation Associate do?

  • Make decisions as to what course of action needs to be taken to ensure correct information is displayed. Examples of corrective measures will include calling up a B2B customer to verify the information and additional online research.
  • Make outbound phone contact with clients in a courteous, professional, and efficient manner. There is no selling involved in this position however a substantial amount of phone calls are required with the purpose of obtaining information.
  • Process and raise required requests/transactions and make sound decisions related to customer requirements.
  • Follow all compliance and security measures relating to client data.
  • Act on process transactions and handle the same with proper research.
  • Adhere to process quality metrics and strive to exceed the monthly quality & productivity targets.
  • Adhere to process norms and structure.
  • Adapt to a fast-paced environment with frequent business updates.

What does the Ideal Candidate look like?

  • 0-3 years in content review/moderation OR customer service within a multinational.
  • Fluent in English and Swedish.

Still interested in this opportunity?
Submit your CV (in a Microsoft Word format) today!
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