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Software Support Technician

  • Location: D1, Dublin, Ireland
  • Remote: Remote
  • Type: Permanent
  • Job #22400

Software Support Technician

With Irish offices based in Dublin 1, our client provides implementation and integration solutions for companies. This company continue to grow and expand their dynamic team and are currently looking for a Software Support Technician to join them on a permanent basis.

They require 1+ years in a technical support role and experience troubleshooting web-based applications (PHP/JavaScript). The successful candidate will be responsible for the day-to-day support and maintenance of customers and inhouse systems.

Job Reference: BBBH 22400

What will a Software Support Technician do?

  • Provide support to customers via Email/Phone/Customer Support Portal
  • Resolve all customer support requests within agreed SLA times
  • Track time accurately on all Support Issues
  • Document all support issues in our CRM
  • Provide support to the development team on resolving complex application/ system issues
  • Document processes and procedures where applicable
  • Keep up to date on trends in technology


What does the Ideal Candidate look like?

  • 1+ years in a technical support role
  • Ticket management system experience required
  • Experience troubleshooting Web based applications (PHP/JavaScript)
  • Knowledge of PHP/JavaScript will be essential to this role and how to debug software issues
  • Experience with Linux
  • Experience with Apache, SQL syntax,
  • Working knowledge of git is desired
  • Bachelor’s degree or higher, computer science, engineering related field or related experience in a tech field
  • Exceptional analytical skills and able to investigate issues thoroughly
  • Experience with the following products will be an advantage SugarCRM, Drupal


  • 4-day work week
  • Hybrid office / home working option.
  • Pension Plana after probation.
  • Monthly wellbeing allowance.
  • Nice place to work and a great future career path.

Still interested in this opportunity?

Submit your CV (in a Microsoft Word format) today!


Perhaps this role didn’t fully fit your criteria, not to worry – we have many similar roles advertised on our website –

Please don’t hesitate to contact any of our team with any questions you may have on Email: [email protected] or Phone: +353 1 6694040.

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