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Service Support Level 2

  • Location: Zaventem, Brussels-Capital Region, Belgium
  • Type: Contract
  • Job #19888

Service Support Level 2 – Contract/Freelance – €200 Per Day – Belgium

 

Based in Brussels, our client is a global leader in consulting and digital transformation, specialising in hi-tech transactional services, unified communications, cloud, big data and cybersecurity services.

 

They require a Service Support to join them on a day rate rolling contract basis. This will be an initial 3 month rolling contract for at least 12 months.

 

PLEASE ONLY APPLY IF BASED IN BELGIUM OR RELOCATING. YOU MUST BE AN EU CITIZEN OR HOLD A WORK PERMIT

Job Reference: BBBH 19888

What will a Service Support do?

· Supervision of correct registration of users request and ticket management in SMT environment

· Local team coordination for day-by-day activities

· Project oriented vision for local activities

· Ability to work directly in contact with multicultural users and solution oriented vision

· 2nd level troubleshooting and problem solving

· Management of escalation Process

· Focal point for local and central management Teams

· Local Workstation and Servers Administration Operator (with the Central Back Office Team)

· Able to manage classified and reserved information

· Ticket management under the respect of contractual SLA and Site responsible for the result of metrics

· Ability to coordinate an operative team and work with other Team managers

· Responsible of all documentation related the local Site process.

 

Minimum Requirements:

· Good spoken and written knowledge of English and German (min. B2)

· At least 4 year(s) of work experience in a similar job (traineeships counting as experience).

· Good expertise on informatics environment (Microsoft OS client and Server, Office

· automation tools; internet browsing, Linux an MAC OSX client and Server)

 

Languages needed:

· Fluent German and English

 

Advantages to contracting/freelancing with Allen Recruitment:

· Online Contract

· Online timesheets

· Weekly payment terms

· Online self-ill invoicing

 

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