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Sales Operations Analyst 

  • Location: D2, Dublin, Ireland
  • Type: Temporary
  • Job #25038

Explore an exciting career opportunity in the heart of Dublin. We are looking for a Sales Operations Analyst to join a globally renowned technology company known for revolutionizing internet search capabilities. With a focus on cutting-edge technology and a commitment to enhancing user experience, this company has become synonymous with innovation and excellence in the digital realm.
The Role:
The Sales Operations Analyst is responsible for creating and maintaining standard operating procedures (SOPs), process maps, and workflow documentation while contributing to tracking and analyzing operational trends for process improvement.
You will collaborate with internal and external partners to ensure operational efficiency, compliance, and quality, while also leading initiatives to scale operations and improve customer experience.
Role: Sales Operations Analyst
Duration: April 8th – Nov 2024
Location: Dublin 2
Working model: Hybrid – Tuesday, Wednesday, and Thursday onsite
Job Reference: BBBH 25038
Sponsorship: No

What does the ideal candidate look like? 

  • 3+ years experience in a Sales Operations, Deal Desk or similar role with significant exposure to Sales and Operations teams.
  • Experience in Salesforce and Salesforce CPQ in SaaS Quote-to-Cash (QTC) operational processes.
  • Experience in a partner facing role and partnering with cross-functional teams including various Go-To-Market teams, finance, and billing

What will a Sales Operations Analyst do? 

  • Drive creation of maintenance of SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs.
  • Make key contributions to tracking and analysis for trends of operational characteristics in process or workflow performance and identify opportunities to improve operational procedures with minimal guidance.
  • Drive operations (that are following legal, risk, financial, privacy guidelines) with supplier/internal partners by contributing to operational leadership to the workflow and engaging service provider teams to ensure supplier/internal teams are operating effectively.
  • Strategize closely with quality specialists or directly with suppliers to ensure that suppliers are meeting SLAs and deliver business reviews summarizing supplier performance and exchanging feedback on overall scaling strategy with minimal guidance.
  • Answer questions within SLA, resolve internal query exceptions and escalations, address  internal facing queues, determine highest volume ticket types and streamline/eliminate accordingly, with limited guidance.
  • Participate in and help lead meetings with stakeholders to identify business objectives and requirements for operations.
  • Make key contributions to delivery of business requirements with the right supplier/internal strategy (right MSP, right location at the right cost, budget).
  • Make key contributions to execution of projects to generate impact and solve scaled operations problems.
  • Work with stakeholders to help them understand policies and processes and assist other stakeholders on escalations/exceptions, with limited guidance.
  • Lead key contributions to sharing and scaling of successes, opportunities for improvement, best practices, and learnings internally and externally as appropriate (e.g., case studies, industry events, training contributions).
  • Ideate, launch, and scale solutions that improve operational efficiency, customer experience, and/or success metrics (e.g., cost savings, capacity planning, time savings) at a pod, market, regional, or global level, with minimal guidance.
  • Perform supplier/internal selection processes, onboarding processes, performance reviews, and progress evaluations relating to a specific project or effort that are integrated into overarching project with minimal guidance.

Still interested in this opportunity?
Submit your CV (in a Microsoft Word format) today!
Perhaps this role didn’t fully fit your criteria, not to worry – we have many similar roles advertised on our website –
Please don’t hesitate to contact any of our team with any questions you may have on Email: [email protected] or Phone: +353 1 6694040

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