Resource Management Representative
Based in Dublin, our client is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.
They require an experienced Resource Management Representative with a minimum of 6 months experience in an IT support role or in a customer service role within an IT, Internet or Software Product company to be based in Dublin, Ireland.
This will be an initial 11-month role with the view to convert to a full-time position in 2022.
Our client is currently conducting all interviews online and are onboarding all new workers remotely, candidates will need to be currently located in Ireland.
Job Reference: BBBH 20594
What does the Ideal Candidate look like?
• Minimum of 6 months experience in an IT support role or in a customer service role within an IT, Internet or Software Product company.
• Previous experience with ticketing/incident management.
• Great communication and organization skills.
• Business level English and ability to work in the Dublin office 1 or 2 days a week when the offices reopen in January 2022, this will be reviewed again closer to the time.
• Candidates will need to hold a valid work permit.
What will a Resource Management Representative do?
• The Resource Management Representative (RMR) is an individual contributor position within our Global Technical Support (GTS) organization focusing of distributing work and the scheduling hours for highly skilled individuals in the team.
• This individual will be relied upon for their superior organizational skills and be responsible for ensuring the best-in-class support for the ServiceNow platform, helping to ensure that our customers have a great positive experience each time they contact support.
• The successful candidate will be able to quickly gain an understanding of our platform and GTS processes.
Still interested in this opportunity?
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