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Major Incident Manager

  • Location: Dublin 2 , Dublin, Ireland
  • Type: Temporary
  • Job #23205

Incident Manager

Location: Dublin 2
Work type: Hybrid
Contract: 8 months 
Visa Sponsorship: No

We are looking for a Major Incident Manager with a minimum of 5 years of professional experience in experience in critical/crisis situation management for technical customer escalations, to join our client initially on an 8-month contract with a chance for an extension.

In this role, you will be managing the resolution of technical problems with serious consequences to the company or its customers. 
Job Reference: BBBH 23205

What you need to be successful:

  • Minimum of 5 years experience in critical/crisis situation management for technical customer escalations 
  • Experience or working knowledge with relational databases (e.g.MySQL, Oracle)
  • Extensive experience supporting and managing technical environments;
  • Demonstrated leadership skills under fast-paced, highly dynamic situations
  • You must able to work outside of normal business hours (weekend shifts, holidays, & evenings) as needed.

What will you do?

  • Drive incidents to resolution and ensure accurate and timely customer and executive-level communications
  • Drive the Incident Management Process for critical customer situations Coordinate with peer managers worldwide on resources, issues, and schedules
  • Assemble, work with, and manage cross-organizational teams
  • Create and maintain recovery playbooks for commonly occurring customer patterns and issues
  • Event analysis, applying the ITIL framework for severity and impact
  • Manage customer and internal communications at an executive level
  • Manage event communications
  • Conduct post-event analysis, leveraging the ITIL problem management process and relationships with engineering to assure that issues to prevent further occurrences Incident 

Other benefits:

  • Competitive salary.
  • Work Laptop, phone (most roles), and latest tools and technologies.
  • 25 days annual leave (pro-rata) plus paid bank holidays.
  • Expanding workforce with options for permanent positions and career progression for top performers.
  • The experience of working with a company that will make your CV stand out from the crowd.

Interested in this opportunity?
Submit your CV (in a Microsoft Word format) today!
Please do not hesitate to contact any of our team with any questions you may have on Email: [email protected] or Phone: +353 1 6694040.

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