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IT Support Specialist

  • Location: D4, Dublin, Ireland
  • Type: Temporary
  • Job #21131

Customer Support Representative

Based in Dublin, our client is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for enterprise operations.

They require a Customer Support Representative to be based in Dublin, Ireland for an 11-month role. 

The selected candidate will be able to quickly gain an understanding of the client’s electronic products and will be involved in helping customers have a great positive experience each time they contact support. The CSR must be able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.

 

Our client is currently conducting all interviews online and are onboarding all new workers remotely, candidates will need to be currently located in Ireland.

Job Reference: BBBH 21131

What does the Ideal Candidate look like?                   

· Minimum of 6 months experience in an IT support role or in a customer service role within an IT, Internet or Software Product company.

· Previous experience with ticketing/incident management.

· Great communication and organization skills.

· Business level English and ability to work in the Dublin office, sometimes outside regular working hours.

· Candidates will need to hold a valid work permit as no sponsorship can be provided for this role.

 

What will a Customer Support Representative do?

· Ensuring best in class client technical support

· Support a growing base of highly skilled individuals in the local team

Still interested in this opportunity?
Submit your CV (in a Microsoft Word format) today!

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Please don't hesitate to contact any of our team with any questions you may have on Email: info@allenrec.com or Phone: +35316694040

 

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