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Implementation Project Manager

  • Location: Toronto, Ontario, Canada
  • Type: Permanent
  • Job #22487

Job Description:  

Our client, a world leader in the optical software space, is looking for a talented and experienced Implementation Manager to be based in our Largo or Toronto office from where “Innovations” is developed and distributed. The successful candidate will be responsible for managing the day-to-day activities of the delivery of our software. This includes project planning and tracking, creation of project status reports, resource planning, working with deadlines, and overall management of the project and the client. This position requires a high level of client interaction. The successful candidate will work closely with our sales and finance teams and most importantly with implementation and development teams to ensure that our software is delivered, and customer training is completed on time, and to the highest standard.  The successful candidate will report to the Operations Manager. The focus is on quality; therefore the individual must be meticulous and thorough, well-organised and have good documentation skills.

 

Responsibilities:

    • Plan software delivery tasks with our implementation teams
    • Allocate tasks to implementation engineers and track progress against plans
    • Resource management and scheduling
    • Interface with customers, provide updates on project progress
    • Provide visibility to the business on delivery status
    • Continuously develop and refine own product usage, industry training, and technical writing expertise

 

The successful candidate must have:

  • 2+ years of experience in managing complex software system installations
  • Ability to understand new technical information quickly
  • Good understanding of IT and software installation processes
  • A positive attitude that always gets the job done right, first time
  • Attention to detail and perfectionist instincts that get the job done
  • Enjoyment for a high intensity, high energy work environment and ability to contribute to same
  • Perfect fluency in English, verbal and written
  • Excellent communication skills
  • Experience in managing or supervising others

 

The ideal candidate would also have:

  • Recognised qualification in Project Management
  • Experience in Optics or Optical Labs a plus, but not mandatory
  • Spanish is highly desirable for this role
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