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Customer Support Specialist

  • Location: D2, Dublin, Ireland
  • Type: Temporary
  • Job #25398

Are you ready to be part of a game-changing team that’s revolutionizing the workplace?

Our client, a leading tech multinational is seeking a motivated Customer Support Specialist to join their team in Dublin. You’ll be working in their Contact Centre, providing best-in-class support to ensure a positive customer experience.

Duration: 11months
Location: Dublin
Contract: Fixed Term Contract (PAYE)
Visa: EU Citizens and Stamp4 visa only

Salary: 29k

WHAT YOU’LL DO
As a Customer Support Specialist, you will play a crucial role in our client’s Customer Support team in Dublin. You’ll be the first point of contact for customers, providing top-tier support and ensuring a seamless customer experience.

YOUR RESPONSIBILITIES

  • Professional Engagement: Handle customer and partner calls with the utmost professionalism and care.
  • Efficient Case Management: Log and manage cases, capturing key information to enable rapid issue resolution by the Subject Matter Expert (SME) Teams.
  • Empower Customers: Educate new customers and partners on how to log cases themselves, enhancing their overall experience.
  • Effective Case Assignment: Direct cases to the appropriate SME Team swiftly and accurately.
  • Proactive Triage Support: Address customer inquiries, solve problems, and provide product information via case, phone, or email in a timely manner.

WHAT WE’RE LOOKING FOR

  • Experienced: Prior experience in a contact center environment is essential.
  • Knowledgeable: Familiarity with the relevant platform is beneficial but not mandatory.
  • Excellent Communicator: Ability to communicate effectively and clearly with individuals at all levels.

BBH Number: 25398

Interested in this opportunity?

Submit your CV (in Word or Text format) today via the associated link or contact our team directly with any questions you may have on Email: [email protected]

If this role does not fully fit with your criteria, do check out our website - www.allenrec.com for insights on various recruitment programs across multiple geographies.
 

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