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Customer Happiness Team Lead

  • Location: Lyon, Auvergne-Rhône-Alpes, France
  • Type: Permanent
  • Job #24076

Don’t miss this fantastic opportunity based in Lyon to develop your career in a rapidly growing international company! Your mission will be to advise and guide customers on our client’s product range while delivering top-quality service. So gather up your welcoming smile and positive attitude and join this super team! English and clean Driving Licence a must.

Job Ref: BBBH 24076

Location: Lyon, France

Employment Type: Permanent                         

Workplace: On Site

Languages: Fluent English and French.


Position Overview:

Join Our Team as a ‘Head of Customer Wow’ in Lyon

Are you ready to be a driving force in delivering exceptional mobility solutions to our valued customers? We’re excited to welcome a skilled and motivated Vehicle Rental Sales Team Leader to our sales and customer service team at our client’s new Lyon agency.

Your Role and Responsibilities:

As the Vehicle Rental Sales Team Leader, you will play a pivotal role in ensuring the smooth daily operations of both the office and their team of counter agents. Your responsibilities will encompass:

  • Creating an optimal environment to cater to customers’ needs.
  • Guiding and directing the team: managing schedules, setting individual objectives, leading daily briefings that factor in fleet availability and team goals, addressing team needs, training and mentoring new team members, and fostering talent retention.
  • Championing the implementation of sales and quality processes according to company standards, fostering team-wide awareness of terms and conditions.
  • Ensuring exceptional customer service by overseeing sales and contracts, handling claims, evaluating damages, ensuring team goals are met, and equipping your team with the tools and equipment they need for success.
  • Maintaining daily fleet availability by managing returns, safeguarding keys, and preparing vehicles for rental, collaborating seamlessly with other departments to achieve shared objectives.

Qualities We Value:

We’re seeking candidates who embody the following qualities and skills:

  • Adept at delivering outstanding customer service.
  • Proficient team management and negotiation abilities.
  • Strong communication skills in both English and French.
  • Deep knowledge of mobility products and services.
  • Possession of a Category B driver’s license.
  • Prior experience in the Rental Car industry.
  • Attributes of organization, flexibility, proactivity, decisiveness, teamwork, and result orientation.
  • Effective communication, negotiation skills, and digital proficiency in utilizing our tools.

What We Offer:

In return for your dedication and expertise, we provide:

  • A permanent contract (CDI) from the outset of your journey.
  • An attractive fixed salary complemented by a rewarding variable compensation structure.
  • Comprehensive health insurance and meal vouchers.
  • Discounts on vehicle purchases and rentals, along with benefits extended to your family and friends through partner companies.
  • The chance to be part of a team shaping memorable journeys and facilitating mobility for people.
  • A stimulating and dynamic work environment where each day presents new opportunities for learning and growth.
  • A positive workplace culture rooted in strong team collaboration.
  • Access to a diverse fleet of fully equipped vehicles.
  • Opportunities for both national and international geographical mobility.
  • Ongoing training programs facilitated by the company.

Join us in propelling forward the future of mobility and customer service excellence. If you’re up for the challenge, read on and explore the possibility of becoming our next Vehicle Rental Sales Team Leader.

Interested in this opportunity?

Submit your CV (in Word or Text format) today via the associated link or contact our team directly with any questions you may have on Email: [email protected] or Phone: +33186260480


If this role does not fully fit with your criteria, do check out our website – for insights on various recruitment programs across multiple geographies.

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