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Customer Experience Project Manager

  • Location: D4, Dublin, Ireland
  • Type: Temporary
  • Job #21163

Customer Experience Project Manager

Based in the heart of Dublin’s Silicon Docks (Dublin 2), our client has been at the forefront in changing the internet and online technologies as we know it.

They require a Customer Experience Project Manager with 3+ years project management/coordination experience, preferably within customer experience, to join them on an 11-month contract.

You will work with team members to scope project work, create impactful deliverables for sales and stakeholders, measure impacts of projects and help to ensure projects stay on track. Your work will address the improvement of sales team planning and pitching processes with the goal of improving customer experience and satisfaction.

Job Reference: BBBH 21163

What will a Customer Experience Project Manager do?

· Partner with team members on business-related customer centric selling programs, managing project work streams to meet milestones.

· Managing day to day project operations and communications; delivering project status reports.

· Designing and maintaining tracking to monitor project status and impact.

· Crafting and updating resources to educate and inspire sales teams, monitor usage and impact to project related goals.

· Interviewing employees or Customers and synthesizing feedback and insights from interviews and other feedback channels.

· Assessing current processes and recommending optimizations / improvements.

· Identify, codify, and scale best practices.

· Monitor adherence to guidelines.

· Create and deliver trainings for support teams as necessary.

What does the Ideal Candidate look like?

· 3+ years project management/coordination experience, preferably within customer experience.

· Strong experience in Process Design & Execution.

· Familiarity with Google workspace tools – docs, sheets, and presentations.

· Basic analytical experience.

Benefits?

· 25 days paid holidays plus bank holidays

· Access to all onsite facilities such as free food and beverages, onsite swimming pool and gym

· Tax Saver Travel tickets

· Bike to work scheme

· Employee referral scheme

Still interested in this opportunity?
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