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Customer Care Analyst

  • Location: D4, Dublin, Ireland
  • Type: Temporary
  • Job #20874

Customer Care Analyst

Based in the heart of Dublin, our client is a leading provider of enterprise cloud applications for finance, HR, and planning.

They require a Customer Care Analyst with 2- 3 years of experience in a customer services role, to join them initially on a 6- month contract.

The successful candidate will work closely with other Customer Care Specialists to ensure our customers inquiries are diligently followed up on.

Job Reference: BBBH 20874

What will a Customer Care Analyst do?

· Manage incoming cases through case management system to help resolve customer cases quickly and effectively.

· Own operational/administrative customer requests and follow through to resolution, i.e., requests for information, new account set-up, tenant maintenance, etc.

· Manage own assignment of cases as appropriate.

· Act as a liaison between the customer and our internal teams to ensure the customer’s needs are being met.

· Research customer questions/issues.

· Advise customers about available services and resources.

· Maintain business processes, requirements, and policies.

· Support operations related initiatives identified by the Support management team.

· Provide Community end user support to our customers and partners.

· Manage written and oral customer communication.

· Analyse ways to improve tools so that customers can be self-sufficient, and cases can be avoided.

· Clearly and succinctly document communications to customers.

· Effectively prioritize and escalate customer issues as required.

What does the Ideal Candidate look like?

· 2- 3 years of experience in a customer services role.

· Bachelor’s Degree or equivalent experience; business or technical degree preferred.

· Solid computer skills (Excel, Word, PowerPoint, software applications) and SaaS experience helpful (Salesforce, Jira, etc.)

· Ability to understand and interpret data from multiple sources.

Benefits?

· 28 days annual leave (pro-rata) plus paid bank holidays. Competitive Salary.

· Flexibility for working from home.

· State of the art modern office.

· Work Laptop, phone (most roles) and latest tools and technologies.

· Expanding workforce with options for permanent positions and career progress ion for top performers.

· The experience of working with a company that will make your CV stand out from the crowd.

Still interested in this opportunity?
Submit your CV (in a Microsoft Word format) today!
OR
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Please don't hesitate to contact any of our team with any questions you may have on Email: info@allenrec.com or Phone: +443303351710

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