Based in Dublin, our client is a world leader in providing consulting, information technology and outsourcing services. This company continue to grow and expand their dynamic team.
They require a Compliance Analyst with min 1 year of working experience in customer service ideally in financial or anti-money laundering, who will ensure smooth delivery of services to prestigious clients.
The ideal candidate will have strong analytical and problem-solving abilities with previous experience in customer care campaigns, supporting in financial analyses, gathering data insights and an excellent understanding of tech platforms. The selected candidate will have the opportunity to review triage, assess and make decision on audits resulting from processes reviews.
Our client is currently conducting all interviews online and are onboarding all new workers remotely.
Job Reference: BBBH 21781
What does the Ideal Candidate look like?
- Min 1 year working in service/customer service
- Background in financial organisation/anti money laundering
- Excellent stakeholder management and communication skills
What will a Compliance Analyst do?
- Flag any case blockers & escalations to Vendor Team Lead where necessary
- Issue notices to partners in accordance with decisions made on individual cases, tracking all correspondence
- Attend daily calls with internal teams and flag when cases are blocked/ready to be closed
- Track the execution of determined consequences E2E with internal teams & partners
- Document case & meeting notes
- Ability to collaborate and work effectively with cross functional and global teams
- Self-learner interested in both the how and the why
- Ability to educate customers on policy and product questions
- Ability to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detail
- Decision making with ability to apply judgment to processes and situations
Still interested in this opportunity?
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