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Business Support Specialist (German)

  • Location: Dublin, Dublin, Ireland
  • Type: Permanent
  • Job #21154

Business Support Specialist (German)

Based in Dublin, our client is a world leader in providing consulting, information technology and outsourcing services. This company continues to grow and expand their dynamic team and are currently looking for a Business Support Specialist to join them on a permanent contract.

Our client is looking for a candidate who has a native/fluent level of German and English and is experienced in admin support with online content.

The ideal candidate will join a team that focuses on working closely with internal Sales and Account Management teams as well as external clients, including small businesses and agencies to assist with operational tasks.

Job Reference: BBBH 21154

What will a Business Support Specialist do?

  • Update required applications & tools and keep SME and TL informed of new issues.
  • Respond through email and chat in a timely manner.
  • Meet/Exceed targets set within the key research activities.
  • Ensure exceptional viability / acceptance rate.
  • Meet process SLAs / metrics – productivity and quality targets within the established timelines.
  • Ensure process guidelines are followed and met as documented.
  • Stay updated with the process knowledge / changes – refer to knowledge updates/ repositories to effectively process transactions.
  • Adhere to security practices set by organization.
  • Receive tickets/work on issues related to respective process.
  • Raise/update CRM tool under required categories for issues identified and escalate to the SME / TL.
  • Provide information, troubleshoot bugs and/or issues, update required applications & tools and keep SME and TL informed of new issues.
  • Contribute to and participate proactively in knowledge sharing sessions.
  • Participate and contribute to organizational activities.
  • Record own attendance and time sheet related data.
  • Complete mandatory training for self as identified.
  • Align individual goals with team objectives (work cohesively with the team).

What does the Ideal Candidate look like?

  • 1+ years of experience in admin support with online content.
  • Fluency in German & English.

Still interested in this opportunity?
Submit your CV (in a Microsoft Word format) today!

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