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Application Support Engineer

  • Location: Zaventem, Flemish Brabant Province, Belgium
  • Type: Contract
  • Job #25087

An exciting opportunity for an Application Support Engineer to join a dynamic team of professionals and provide first-line support to internal and external users.

You will be responsible for receiving and logging requests/incidents and questions from users via email, phone or face-to-face. You will provide technical support, investigate problems and determine appropriate actions. You will also keep end-users informed on request status and progress, participate in meetings with the development team and improve documentation.

Please note that for this role, candidates should be available to work during the shift from 11:30 AM to 8:00 PM.

Location: Brussels, Belgium
Employment Type: 12 months B2B contract
Day rate: Up to €212
Working model: Hybrid. The candidate must be located in Belgium and should go to the office in Brussels at least 3 days per week.
Visa Sponsorship: No. EU citizenship required.
Job Reference: BBBH 25087

Key Responsibilities

  • Log and manage user requests/incidents via email, phone, or face-to-face interactions.
  • Provide technical support, investigate issues, and determine appropriate solutions.
  • Keep users informed on request status and progress.
  • Participate in development team meetings.
  • Enhance documentation and create FAQs based on user inquiries.
  • Utilize analytical skills to understand processes and propose solutions.
  • Demonstrate proactive problem-solving and quick response to user needs.
  • Maintain high communication standards and ensure customer satisfaction.
  • Collaborate effectively in an international/multicultural environment.

Requirements

  • 1+ years of experience in user support.
  • European level C1 in French and English is mandatory.
  • Any other language is an asset.
  • ITIL Foundation Certified nice to have.
  • Experience in European Institution is an asset.

Interested in this opportunity?
Submit your CV (in Word or Text format) today via the associated link or contact our team directly with any questions you may have on Email: [email protected] or Phone: +3223202897

If this role does not fully fit with your criteria, do check out our website – www.allenrec.com for insights on various recruitment programs across multiple geographies

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