With offices based in Düsseldorf, our client continues to grow and expand its dynamic team and is currently looking for an After Sales Support Manager to join them on a permanent basis.
They are seeking an experienced After-Sales Support Manager, with fluent Chinese and at least one of German or English, with 3+ years of experience to coordinate and oversee the operations of the product returns department. The successful candidate will be responsible for ensuring that all after-sales processes are executed efficiently and effectively, while maintaining high quality standards. You will also be responsible for leading a team of RMA Technicians, liaising with third party service providers, and ensuring compliance with established procedures.
This is a 100% On-Site position based in our client’s Düsseldorf office.
Job Reference: BBBH 23370
What will you be responsible for?
- Coordinating and overseeing the Returns Department’s day-to-day operations
- Providing guidance, mentoring, and technical direction to RMA Technicians to meet daily targets
- Ensuring that data collection is accurate and adhering to established procedures
- Ensuring that finally repaired or refurbished products meet quality standards
- Acting as the primary liaison to third party service providers for after-sale related services
- Recruiting, selecting, coaching, and motivating employees
- Preparing annual budgets for the department
- Producing regular reports and statistics
- Maintaining standards of health and safety, hygiene, and security
What does the Ideal Candidate look like?
- Minimum of 3 years’ experience as an After- Sales Support Manager, or similar, in the IT/Networking/Consumer Electronics hardware industry
- Expertise in after-sales management procedures, software, databases, and best practices
- Proficient in German and at least one of Chinese or English
- Proven ability to implement process improvement initiatives
- Strong knowledge of Key Performance Indicators (KPIs)
- Excellent communication, decision-making, problem-solving skills, and sound leadership
- Self-starter, able to work independently with minimum supervision
- Ability to direct and optimize resources to achieve low returns inventory
Benefits?
- Competitive Salary
- Up to 33 Days Annual Holidays.
- A friendly and motivated team, great opportunities to develop yourself with the company.
- Good Incentive Plan including food vouchers, gifts for birthdays, marriage, childbirth, company anniversary, and so on.
- Regular team events (quarterly team building, Christmas party, etc.).
- Modern office with free parking places.
- Employee discounts
Still interested in this opportunity?
Submit your CV (in a Microsoft Word format) today!
OR
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