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After Sales Support Manager

  • Location: Düsseldorf,, Nordrhein-Westfalen, Germany
  • Type: Permanent
  • Job #23370

With offices based in Düsseldorf, our client continues to grow and expand its dynamic team and is currently looking for an After Sales Support Manager to join them on a permanent basis.

They are seeking an experienced After-Sales Support Manager, with fluent Chinese and at least one of German or English, with 3+ years of experience to coordinate and oversee the operations of the product returns department. The successful candidate will be responsible for ensuring that all after-sales processes are executed efficiently and effectively, while maintaining high quality standards. You will also be responsible for leading a team of RMA Technicians, liaising with third party service providers, and ensuring compliance with established procedures.

This is a 100% On-Site position based in our client’s Düsseldorf office.

Job Reference: BBBH 23370

What will you be responsible for?

  • Coordinating and overseeing the Returns Department’s day-to-day operations
  • Providing guidance, mentoring, and technical direction to RMA Technicians to meet daily targets
  • Ensuring that data collection is accurate and adhering to established procedures
  • Ensuring that finally repaired or refurbished products meet quality standards
  • Acting as the primary liaison to third party service providers for after-sale related services
  • Recruiting, selecting, coaching, and motivating employees
  • Preparing annual budgets for the department
  • Producing regular reports and statistics
  • Maintaining standards of health and safety, hygiene, and security

What does the Ideal Candidate look like?

  • Minimum of 3 years’ experience as an After- Sales Support Manager, or similar, in the IT/Networking/Consumer Electronics hardware industry
  • Expertise in after-sales management procedures, software, databases, and best practices
  • Proficient in German and at least one of Chinese or English
  • Proven ability to implement process improvement initiatives
  • Strong knowledge of Key Performance Indicators (KPIs)
  • Excellent communication, decision-making, problem-solving skills, and sound leadership
  • Self-starter, able to work independently with minimum supervision
  • Ability to direct and optimize resources to achieve low returns inventory


  • Competitive Salary
  • Up to 33 Days Annual Holidays.
  • A friendly and motivated team, great opportunities to develop yourself with the company.
  • Good Incentive Plan including food vouchers, gifts for birthdays, marriage, childbirth, company anniversary, and so on.
  • Regular team events (quarterly team building, Christmas party, etc.).
  • Modern office with free parking places.
  • Employee discounts

Still interested in this opportunity?
Submit your CV (in a Microsoft Word format) today!
Perhaps this role didn’t fully fit your criteria, not to worry – we have many similar roles advertised on our website –
Please don’t hesitate to contact any of our team with any questions you may have on –
Email: [email protected] or Phone: +353 1 669 4040 OR +443303351710 


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