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2nd Line Support Level

  • Location: Zaventem, Brussels-Capital Region, Belgium
  • Type: Contract
  • Job #19887

2nd Line Support Level – Contract/Freelance – €200 Per Day – Belgium

Based in Brussels, our client is a global leader in consulting and digital transformation, specialising in hi-tech transactional services, unified communications, cloud, big data, and cybersecurity services.

They require a 2nd Line Support Level to join them on a day rate rolling contract basis. This will be an initial 3 month rolling contract for at least 12 months.


Job Reference: BBBH 19887

What will a 2nd Line Support Level do?

· Provide user friendly, on-hand support to the users in multiple locations.

· Perform analysis, diagnosis and resolution of desktop/Laptop, Printer, Mobile device, Copier and LAN and other miscellaneous hardware equipment problems for end users within Service Level Agreement guidelines.

· Inform customers on the status of their Incidents/requests and ensure customer satisfaction.

· Install, configure, and support state issued mobile devices and other tech devices such as iPads and tablets.

· Handle face-to-face requests for technical assistance from the final users.

· Provide special events’ support to the users’ community.

· Take part to one-on-one information session with the users at a proximity location or a specific location (e.g., genius bar).

· Provide VIP support to executives and high-level visitor.

· Provides timely resolution of end user problem in accurate manner.

Minimum Requirements:

· Good spoken and written knowledge of English and Dutch (min. B2).

· Excellent knowledge of all round IT (Office, Windows …)

· Excellent knowledge of Microsoft Office applications.

· Good expertise on informatics environment (Microsoft OS; internet browsing, Linux an MAC OSX).

· Good expertise on telework/Web conference (Pulse secure, VPN, Web conference (Skype, Teams, Zoom, WebEx, etc.).

· Good expertise on Mobile Device (Apple and Android).

· Understanding of WAN, LAN, and VPN network protocols such as TCP/IP and network diagnostic tools and techniques.

· Experience in facilitating new user setups including but not limited to phone setup, network port activation and testing, PC setup, network account creation, etc.

· Experience in deploying/imaging desktops and laptops and performing hardware diagnostics.

· Experience with ticketing systems (HP Service Center or other Ticketing systems).

Languages needed:

· Dutch and English essential .

· Knowledge of other EU languages (French or Spanish or Italian) is a plus.

Advantages to contracting/freelancing with Allen Recruitment:

· Online Contract

· Online timesheets

· Weekly payment terms

· Online self-ill invoicing

Still interested in this opportunity?
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